our regulation

UK Expatriates is registered in Cyprus as UK Expatriates Insurance Consultancy Limited and is regulated by the Cyprus Insurance Companies Control Services under licence EA/B 8093

We do not give advice in Cyprus or the EU FOS area on individual investment funds.

We represent the major Life Company groups throughout the offshore international market.


What To do if you have a Complaint

UK Expatriates is committed to providing the highest level of services to all our clients, but we do realise that sometimes things can go wrong and we will ensure that we will help to resolve any issues you may be unhappy with. If you are in any way dissatisfied with our services, please let us know as soon as possible. This will help us to continually improve our services to you.

UK Expatriates will handle all complaints promptly, honestly, fairly and professionally in the Clients best interests.

Please address your complaint to the Office Manager in writing.

UK Expatriate Insurance Agency and Consultancy Limited

  • P.O.Box 53104, Limassol, Postal Code 3317, Cyprus


    From Paphos: Exit from junction 35

    From Limassol: Exit at junction 35

  • admin@ukexpatriates.com

If you have any questions or require any further information please contact us on the below numbers:

Our complaints procedure

In order to deal with complaints we will require your full details, address, telephone and email along with your policy details and any background information you are able to give us.

  • We will register internally any complaint within 3 (three) working days of their receipt. Each complaint will be registered in our Central Register and in a corresponding separate file.
  • We will acknowledge in writing within 2 (two) working days to each complainant, the receipt of the complaint and also confirm our complaints handling procedure in said acknowledgement. We will ensure that all correspondence is in plain language and clearly understood
  • All complaints should be resolved promptly and within a maximum of fifteen (15) working days from the date of the official receipt of the complaint. When an answer cannot be provided within the expected time limits, UK Expatriates will inform you, in writing, about the causes of the delay before the expiry deadline and indicate the time period within which the Companys investigation is likely to be completed. The additional time limit should not be more than thirty (30) working days from the expiry of the initial deadline of the fifteen (15) working days.
  • When we provide a final decision that does not fully satisfy your demand, we will inform you explicitly of your option to insist on the complaint and to appeal to any other out of court mechanisms such as the Insurance Companies Control Services Cyprus, or an alternative.

Record keeping and document handling

All documents related to the handling of the complaint will be included in the corresponding file in chronological order.Files pertaining to any complaint will be kept in hard copies and archived in a secure manner and will also be saved in an electronic format.

Important note

These regulations do not apply when we are dealing on your behalf with a complaint against another financial institution, any said outside institutions regulatory system will dictate the length of time that will be taken.